We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Customer service was great however from the time they took my truck in for an oil change I waited 1 hour 20 minutes to get it back. I lady brought her car in for an oil change as well 5 minutes after I did and her car was ready 15 minutes before mind which left me baffled.
Towing was horrible They couldn’t find my truck for two days Had to get a rental They finally checked my car to say it was just the battery but no battery light was detected I’m out 500$ and not a sorry for my inconvenience. Unprofessional to say the least
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
Arrived 15 minutes early for my service appointment, was taken immediately. Was told it would take about an hour. Car was ready in 45 minutes. I was very pleased with the service team. I even enjoyed the complimentary donuts. LOL
The whole F.C. Kerbeck Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Willie - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Alan, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit F.C. Kerbeck Buick GMC. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Rita, thank you for taking the time to write about your experience at our dealership. All of us at F.C. Kerbeck Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!