William - thank you for taking the time to write about your experience at our dealership. All of us at F.C. Kerbeck Buick GMC pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
My experience with the purchase of my vehicle with Julian and Damon was Great. Julian was a great sales men and Damon a wonderful manger. So when I came for service on the 6th that experience was not so great. It is true that I was late and that was because the GPS took me way out the way. I was glad they still service my vehicle. But the gentlemen that waited on me seemed a bit irritated, which made me feel very uncomfortable and irritated as well. The wait for the repair was way to long not only for me but others that was there before me. When I brought my first vehicle back in 2012 I said when your purchasing a vehicle they wine and dine but when it comes to needing service there is a very bad break down. I would recommend for anyone to purchase a car but I would also like to recommend that service be mindful of others time. I'm not complaining just explaining. Thanks .
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole F.C. Kerbeck Buick GMC service team would like to thank you for coming in and we hope to see you again in the near future.